Returns

If you are not fully satisfied with your purchase, you can return an item within 14 days from the date the order was delivered to you. Any returns must be in a new, unworn condition with all original tags attached, and in their original packaging. Any items that are rejected by our quality and control team for reasons of not being in a saleable condition must be claimed within 14 days of the customer being notified of rejected return. These goods will be returned back to the customer and the customer will incur the carriage charge.

Once we have received the product(s) a refund will be credited within 14 days. If there is any fault with your item, please notify us within 24hrs of receiving the goods so we can consider this.

All parcels returned to sender due to the customer entering an invalid/incomplete address the customer will incur the charge of the original postage plus the cost of postage to return the item back to us.

How to return an item?

Please follow the steps below to return your parcel to us:

1. Send an email to returns@lasabinii.co.uk explaining the reason for the return.
2. Receive return authorisation code.
3. Re-pack the item in a sealed bag with labels, tags still attached and with original invoice to help us process the refund quicker.
4. Download, print and attach the return label.